When you collect the bike there is a security deposit to pay of £50.00 (IN CASH) per bike, you are required to show your photo ID. For electric bikes the security deposit is £200.00 (IN CASH) per bike plus photo ID eg photo card driving licence and corresponding document eg utility bill / bank statement is required. Your ID is kept for the duration of the hire.
The bikes come with a Kryptonite cable lock with a security rating of 1/10 for use in rural and very low bike theft areas. Most people cycle the Two Tunnels or Bristol Bath path and for a cafe stop en route nothing more is required. However, you may wish to hire a D lock for £2 per day for peace of mind if you are going to park in any urban area of Bath or Bristol. If you hire the bike overnight you are also required to hire a better lock. If a bike is stolen the hirer is required to pay the replacement value of the bike.
Extras: helmet £1.50, panniers £5 and childseats £15 pay for these on the day. Bookings can be cancelled up to seven days in advance with a 50% refund, thereafter no refund is given. Bookings can be moved (subject to availability) to a different day up to seven days in advance.